BEST TRAVEL DOG CARRIER: No matter your mode of travel, carrying your small dog or cat around is easier than ever with this soft sided bag. It is lightweight, easy to carry and has all sorts of nifty features to make your pet comfortable and your life easier.
PET FREEDOM: Allow your dog or cat to ride with the head out of the bag with a mesh window that zippers open entirely. The side mesh windows open all the way to the bottom for pets to walk in and out of, with a smaller side window for tiny pets.
Material: REINFORCED Polyester
Advantage: Claw-defense mesh on top & 4 sides
Products Weight: 1.0-1.2kg
Medium Size: Length 44.5cm, width 25cm, height 28cm Large Size: Length 52cm, width 25cm, height 35cm
Fitable Weight: Medium size suit for pets under 8kg; Large size suit for pets under 13kg
Packge Including: one bag, one fleece Pad, once shoulder strap
Suit for Travel: Airline approved pet carrier bags .
Payment & Security
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
Please find below an overview of our most frequently asked questions regarding the return policy with the answer. Is your question not in below list? Feel free to contact us at firstname.lastname@example.org
Returns & Exchanges
How do I place a return or exchange?
We're sorry you didn't love your ONNTOP. Please reach out to email@example.com with your order number and the products you'd like to exchange or return, and we'll take care of the rest.
Help! I can’t find my return slip.
Don’t worry—ONNTOP packages don’t include return slips. Just reach out to firstname.lastname@example.org and we’ll help you place your return or exchange.
What’s your return policy?
All returns must be processed within 30 days of receiving the order.
To place a return, or if you are having trouble making a return within the 30 day timeframe, please reach out to email@example.com.
Order # must be provided to place a return, and you will be refunded in full to your original form of payment. Please note, your original shipping charges are not refunded.
How long does it take to process a return?
Credit card refunds usually take 5-10 business days to appear on your statement.
What should I do if I receive the wrong product?
If you received a product different from the one that you ordered, sorry about that! Please contact us at firstname.lastname@example.org and we’ll be sure to get you the ONNTOP you ordered!
What’s your return process if i’m not happy with the product?
Yes within 30 days after receiving your package. Here are your packing instructions:
Securely pack the items in a box.
Affix the mailing label squarely onto the address side of the parcel, covering up any previous delivery address and barcode without overlapping any adjacent side.
Use the address listed and affix the appropriate amount of postage.
Ship package from your nearest post office or shipping company of your choice.
If you did not receive a return label please send an e-mail to email@example.com
Please note! If you have received a faulty product, it is important that you send an e-mail to firstname.lastname@example.org before returning your order.
We will then be able to help you with the returns procedure and find an appropriate solution.
NOTE: If your order has not been purchased via www.onntop.com the return policy applied of the shop where you did purchase the product.
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30 DAYS RETURN
If you are not satisfied with the product, then let us know within 30 days of purchase, and we will give you a full refund.